<p><strong>The following descriptions are indicative of the services</strong><br><strong>covered under TOPS CAT Three.</strong></p><ul><li><strong>Cyber/Information Security services include, but are not limited to, risk reporting;</strong> analysis of existing environments and identification of deficiencies and gaps in information security; data protection services; cloud security services; security vulnerability and remediation; risk assessment; security operating procedures; penetration testing; security policies and processes; security and technical architecture; security engineering; safeguarding technical environments to mitigate information security risks; designing, implementatig, and administering cybersecurity detection capabilities; incident response and remediation; planning, designing and implementing systems to support critical business functions; maintaining essential aspects of business functionality; and coordinating, testing and updating disaster recovery plans.</li><li><strong>Data services</strong> include, but are not limited to, information architecture; data modeling; data transformation; data protection; decision support structures and systems; integrated data architecture; and enterprise data management.</li><li><strong>Service Management services</strong> include, but are not limited to, all IT Service Management (ITSM) capabilities and delivery functions; ServiceNow subject matter expertise, development, and administration; Incident, Problem and Change process development and implementation; Configuration Management Database (CMDB); and root cause identification and remediation.</li><li><strong>Teaching and learning services</strong> include, but are not limited to, e-learning platforms; competency-based talent management services; custom training; product/topic specific classroom or virtual training; certification programs; software training; and instructional design.</li></ul>