<p>We offer implementation, migration, and integration services as a part of our Build programs.<br><br><strong>Phase I &amp; II Implementations</strong><br>A phased implementation of ServiceNow—covering ITSM/ITOM and Enterprise Service Management modules—is a proven best practice.<br><br>We recommend defining clear phases as small, manageable projects. Inspired by Agile methodology, this approach maximizes return on investment while fostering sustainable adoption.<br><br>At DivIHN, clients often achieve Phase I go-live within 3 to 4 months after kickoff, with Phase II typically going live around the 9th or 10th month, assuming smooth execution.<br><br><strong>Migration</strong><br>Our methodology combines the best practices from StartNow (ServiceNow’s Implementation Methodology) with our experiences and client feedback, ensuring a confident and effective implementation journey.<br><br>The ServiceNow Cloud is known for its user-friendliness, affordable maintenance, and predictable implementation. Many clients successfully transition from legacy systems like Lotus Notes and BMC Remedy to this platform.<br><br>At DivIHN, we expertly guide clients through technology migrations while managing associated changes. We view migrations as crucial business moments, establishing strategic checkpoints to minimize disruptions. Our focus is on managing expectations and fostering a positive environment throughout the migration journey.<br><br><strong>Integration</strong><br>Organizations leveraging ServiceNow's orchestration and workflow capabilities experience transformative improvements in service levels, customer satisfaction, and cost savings by integrating disconnected applications.<br><br>At DivIHN, we specialize in creating seamless integrations for end-to-end business processes. Whether you need to implement out-of-the-box ServiceNow solutions in areas like Human Resources, Finance, or Customer Service, or seek custom processes integrating ERP systems like SAP or Oracle, we have you covered.<br><br>With our expertise in Service-Oriented Architecture (SOA), we provide tailored enterprise integration that aligns with your business goals. Let DivIHN help you unlock your organization’s full potential!<br><br><strong>Performance Analytics, Business Integration &amp; Reporting</strong><br>ServiceNow provides basic performance analytics, but organizations often create additional Key Performance Indicators (KPIs) tailored to their needs. DivIHN recommends KPIs based on industry best practices and adoption data. We also enhance ServiceNow's Performance Analytics and develop custom analytics using tools like Tableau and Qlik as needed.</p>