 sales and operations platform sales and operations platform hemraj mon 10272025 726 sales and operations platform enterprise architecture solutions enterprise architecture image consumer goods industries consumer goods image franchising industries franchising image image a multiconcept home improvement franchise system with four consumer brands and more than 1000 locations in the united states and canada the challenge the sales and operations platform provided by the franchise system for use by the individual franchisees had significant gaps in business process enablement concerns over reliability and quality and low user satisfaction an application health assessment was performed which resulted in a recommendation to build a replacement solution reusing some components of the current solution our solution in close collaboration with the cio other key executives and a cross section of franchise owners we developed the vision and detailed functional business requirements for a modernized and significantly more robust replacement solution in collaboration with our customer s business analysts our internal team of worldclass developers and our technical quality assurance center of excellence we delivered that replacement solution going far beyond the features and capabilities of the original system the result is an enterpriseclass integrated sales and operations platform with rich customer relationship management crm service delivery configurepricequote and supply chain procurement management functionality the solution is available to users on web browsers with some features extended to mobile ios and android access highlights the platform has become a strategic asset for the enterprise providing the franchisees a featurerich integrated sales and operations platform new management insight for both the franchise system and franchise owners and positioning the company for accelerated strategic growth enterprise architecture solutions enterprise architecture image consumer goods industries consumer goods image franchising industries franchising image  