<p>Transitioning to the new recognition program was complex. Existing customers needed a staircase model for a 3-year adoption cycle even while new customers follow the new program from day one.<br><br>Scheduling and managing instructor led training was being done through a distributed, volunteer-based team. Projected volume increases and major curriculum changes warranted centralized scheduling and management. This called for data to replace tribal knowledge for planning and mid-course corrections.<br><br>Outdated business processes and practices relied heavily on faxes, paper-based testing, etc. Digital transformation and self-service features were the need of the hour.</p>