('blog',0,68,161,'en',0,'<p>My last blog post presented the changes released by the Security and Exchange Commission on July 26, 2023 to their “SEC New Rules on Cybersecurity Risk Management, Strategy, Governance and Incident Disclosure by Public Companies.”</p><p>These changes are quite impactful to Public Companies and their regulatory reporting concerning cybersecurity and have been welcomed by professional practitioners in the cybersecurity fields. Some of us may wish that the SEC had gone a little further in and with their new rules, but …. progress is progress. If you are a member of a private company breathing a sigh of relief that you are not “required” to make such reporting and disclosures, I would suggest that you take a close look at these new SEC Rules and consider how your Cybersecurity practices compare to these “rules” for public companies. I will be coming back to this topic in future posts to explore some of these new rules in more depth. These are just a small sample of things we learn about as children that can harm us or cause injury.</p><p><strong>These are threats to our well-being.</strong></p><p>These four threats are very specific. Each of these threats has a specific range of impacts. We can easily be hit by a car when crossing a street and be injured or killed. Some strangers may wish to do us physical harm. Being struck by lightning will cause grievous bodily harm or outright death. We can easily suffer frostbite or hypothermia and potential death if exposed to cold temperatures for an extended period.</p><p>The specific actions we have been taught as children to avoid harm are very specific <strong>threat avoidance and mitigation actions</strong> we can practice.</p><p>Every time we check traffic before crossing a street or intersection to determine if we can cross safely,<strong> we are evaluating the probability of a potential event, </strong>i.e., that we may be struck and injured by a vehicle.</p><p>Practicing <strong>Risk Management</strong> in our personal lives is no different from practicing Risk Management in our business lives and roles! Risk Management entails:</p><ol><li>Acknowledging that Threats Exist</li><li>Determining the probability that a potential Threat will occur.</li><li>Understanding and assessing the potential Impact of a Threat Event if it occurs.</li><li>Ranking or Scoring Threat Risks for their Impacts (I.E., Probability X Impact = Risk Score)</li><li>Implementing Risk Actions / Plans to avoid and/or mitigate the impact of Threat Events.</li></ol><p>&nbsp;</p><p><strong>Effective Risk Management requires both Knowing and Doing</strong></p><p>Now, let me circle back to Risk Behaviors. I stated earlier that throughout my career I have been amazed by the disconnect I have seen and experienced between the way we behave in our personal lives as compared to how we behave in our business lives regarding Risk. In our daily lives, we naturally embrace our roles as Risk Managers for our own safety, and the safety of our family members and loved ones. Yet it always seems that as soon as we enter our work environments (in an office place or remotely from home or hotel) we often witness employees, at staff, management, and executive levels, unconsciously ignore or abandon any sense of understanding of Business Risk. Most Risk Event impacts occurring today in business, especially related to Cybersecurity and Cyber Insecurity, occur because individuals did not practice the same level of acceptance and ownership of their roles as Managers of Risk in their business lives as they do every day when they leave their work environments and enter their personal life environments. If we did, no staff member, manager, or executive of a company would ever click on a phishing link, be fooled by social scamming, or not fund mandatory security awareness training and certification for every employee of a company, from bottom to top.</p><p>In my next blog post, it is my intention to explore Systemic Risk in Business with you.&nbsp;</p><p><em>Feedback and comments are welcome, as well as any specific Cybersecurity or Cyber Insecurity topic you might want me to comment upon.</em></p><p><strong>Joseph F. Norton </strong>is a Risk, Security, and Crisis Management professional.</p><p>He is a founding member and Qualified Technology Executive of the Digital Directors Network, Chair of the Advisory Board with Next Era Transformation Group, and Chief Security Officer with APF Technologies.</p><p>He has served as Chief Security Officer, SVP at Atos, Chief Technology Officer and Head of Operations, SVP at Philips, Chief Technology Officer, SVP at Novartis, Executive-in-Residence with McKinsey &amp; Company, and Chief Technology Officer at McDonald’s. He has also held professional roles during his career with JPMorgan Bank, Oracle, Sybase and Grumman Aerospace Corporation, and the United States Navy.</p>','','full_html'),('blog',0,68,245,'en',0,'<p>My last blog post presented the changes released by the Security and Exchange Commission on July 26, 2023 to their “SEC New Rules on Cybersecurity Risk Management, Strategy, Governance and Incident Disclosure by Public Companies.”</p><p>These changes are quite impactful to Public Companies and their regulatory reporting concerning cybersecurity and have been welcomed by professional practitioners in the cybersecurity fields. Some of us may wish that the SEC had gone a little further in and with their new rules, but …. progress is progress. If you are a member of a private company breathing a sigh of relief that you are not “required” to make such reporting and disclosures, I would suggest that you take a close look at these new SEC Rules and consider how your Cybersecurity practices compare to these “rules” for public companies. I will be coming back to this topic in future posts to explore some of these new rules in more depth. These are just a small sample of things we learn about as children that can harm us or cause injury.</p><p><strong>These are threats to our well-being.</strong></p><p>These four threats are very specific. Each of these threats has a specific range of impacts. We can easily be hit by a car when crossing a street and be injured or killed. Some strangers may wish to do us physical harm. Being struck by lightning will cause grievous bodily harm or outright death. We can easily suffer frostbite or hypothermia and potential death if exposed to cold temperatures for an extended period.</p><p>The specific actions we have been taught as children to avoid harm are very specific <strong>threat avoidance and mitigation actions</strong> we can practice.</p><p>Every time we check traffic before crossing a street or intersection to determine if we can cross safely,<strong> we are evaluating the probability of a potential event, </strong>i.e., that we may be struck and injured by a vehicle.</p><p>Practicing <strong>Risk Management</strong> in our personal lives is no different from practicing Risk Management in our business lives and roles! Risk Management entails:</p><ol><li>Acknowledging that Threats Exist</li><li>Determining the probability that a potential Threat will occur.</li><li>Understanding and assessing the potential Impact of a Threat Event if it occurs.</li><li>Ranking or Scoring Threat Risks for their Impacts (I.E., Probability X Impact = Risk Score)</li><li>Implementing Risk Actions / Plans to avoid and/or mitigate the impact of Threat Events.</li></ol><p>&nbsp;</p><p><strong>Effective Risk Management requires both Knowing and Doing</strong></p><p>Now, let me circle back to Risk Behaviors. I stated earlier that throughout my career I have been amazed by the disconnect I have seen and experienced between the way we behave in our personal lives as compared to how we behave in our business lives regarding Risk. In our daily lives, we naturally embrace our roles as Risk Managers for our own safety, and the safety of our family members and loved ones. Yet it always seems that as soon as we enter our work environments (in an office place or remotely from home or hotel) we often witness employees, at staff, management, and executive levels, unconsciously ignore or abandon any sense of understanding of Business Risk. Most Risk Event impacts occurring today in business, especially related to Cybersecurity and Cyber Insecurity, occur because individuals did not practice the same level of acceptance and ownership of their roles as Managers of Risk in their business lives as they do every day when they leave their work environments and enter their personal life environments. If we did, no staff member, manager, or executive of a company would ever click on a phishing link, be fooled by social scamming, or not fund mandatory security awareness training and certification for every employee of a company, from bottom to top.</p><p>In my next blog post, it is my intention to explore Systemic Risk in Business with you.&nbsp;</p><p><em>Feedback and comments are welcome, as well as any specific Cybersecurity or Cyber Insecurity topic you might want me to comment upon.</em></p><p><strong>Joseph F. Norton </strong>is a Risk, Security, and Crisis Management professional.</p><p>He is a founding member and Qualified Technology Executive of the Digital Directors Network, Chair of the Advisory Board with Next Era Transformation Group, and Chief Security Officer with APF Technologies.</p><p>He has served as Chief Security Officer, SVP at Atos, Chief Technology Officer and Head of Operations, SVP at Philips, Chief Technology Officer, SVP at Novartis, Executive-in-Residence with McKinsey &amp; Company, and Chief Technology Officer at McDonald’s. He has also held professional roles during his career with JPMorgan Bank, Oracle, Sybase and Grumman Aerospace Corporation, and the United States Navy.</p>','','full_html'),('blog',0,68,399,'en',0,'<p>My last blog post presented the changes released by the Security and Exchange Commission on July 26, 2023 to their “SEC New Rules on Cybersecurity Risk Management, Strategy, Governance and Incident Disclosure by Public Companies.”</p><p>These changes are quite impactful to Public Companies and their regulatory reporting concerning cybersecurity and have been welcomed by professional practitioners in the cybersecurity fields. Some of us may wish that the SEC had gone a little further in and with their new rules, but …. progress is progress. If you are a member of a private company breathing a sigh of relief that you are not “required” to make such reporting and disclosures, I would suggest that you take a close look at these new SEC Rules and consider how your Cybersecurity practices compare to these “rules” for public companies. I will be coming back to this topic in future posts to explore some of these new rules in more depth. These are just a small sample of things we learn about as children that can harm us or cause injury.</p><p><strong>These are threats to our well-being.</strong></p><p>These four threats are very specific. Each of these threats has a specific range of impacts. We can easily be hit by a car when crossing a street and be injured or killed. Some strangers may wish to do us physical harm. Being struck by lightning will cause grievous bodily harm or outright death. We can easily suffer frostbite or hypothermia and potential death if exposed to cold temperatures for an extended period.</p><p>The specific actions we have been taught as children to avoid harm are very specific <strong>threat avoidance and mitigation actions</strong> we can practice.</p><p>Every time we check traffic before crossing a street or intersection to determine if we can cross safely,<strong> we are evaluating the probability of a potential event, </strong>i.e., that we may be struck and injured by a vehicle.</p><p>Practicing <strong>Risk Management</strong> in our personal lives is no different from practicing Risk Management in our business lives and roles! Risk Management entails:</p><ol><li>Acknowledging that Threats Exist</li><li>Determining the probability that a potential Threat will occur.</li><li>Understanding and assessing the potential Impact of a Threat Event if it occurs.</li><li>Ranking or Scoring Threat Risks for their Impacts (I.E., Probability X Impact = Risk Score)</li><li>Implementing Risk Actions / Plans to avoid and/or mitigate the impact of Threat Events.</li></ol><p>&nbsp;</p><p><strong>Effective Risk Management requires both Knowing and Doing</strong></p><p>Now, let me circle back to Risk Behaviors. I stated earlier that throughout my career I have been amazed by the disconnect I have seen and experienced between the way we behave in our personal lives as compared to how we behave in our business lives regarding Risk. In our daily lives, we naturally embrace our roles as Risk Managers for our own safety, and the safety of our family members and loved ones. Yet it always seems that as soon as we enter our work environments (in an office place or remotely from home or hotel) we often witness employees, at staff, management, and executive levels, unconsciously ignore or abandon any sense of understanding of Business Risk. Most Risk Event impacts occurring today in business, especially related to Cybersecurity and Cyber Insecurity, occur because individuals did not practice the same level of acceptance and ownership of their roles as Managers of Risk in their business lives as they do every day when they leave their work environments and enter their personal life environments. If we did, no staff member, manager, or executive of a company would ever click on a phishing link, be fooled by social scamming, or not fund mandatory security awareness training and certification for every employee of a company, from bottom to top.</p><p>In my next blog post, it is my intention to explore Systemic Risk in Business with you.&nbsp;</p><p><em>Feedback and comments are welcome, as well as any specific Cybersecurity or Cyber Insecurity topic you might want me to comment upon.</em></p><p><strong>Joseph F. Norton </strong>is a Risk, Security, and Crisis Management professional.</p><p>He is a founding member and Qualified Technology Executive of the Digital Directors Network, Chair of the Advisory Board with Next Era Transformation Group, and Chief Security Officer with APF Technologies.</p><p>He has served as Chief Security Officer, SVP at Atos, Chief Technology Officer and Head of Operations, SVP at Philips, Chief Technology Officer, SVP at Novartis, Executive-in-Residence with McKinsey &amp; Company, and Chief Technology Officer at McDonald’s. He has also held professional roles during his career with JPMorgan Bank, Oracle, Sybase and Grumman Aerospace Corporation, and the United States Navy.</p>','','full_html'),('blog',0,68,472,'en',0,'<p>My last blog post presented the changes released by the Security and Exchange Commission on July 26, 2023 to their “SEC New Rules on Cybersecurity Risk Management, Strategy, Governance and Incident Disclosure by Public Companies.”</p><p>These changes are quite impactful to Public Companies and their regulatory reporting concerning cybersecurity and have been welcomed by professional practitioners in the cybersecurity fields. Some of us may wish that the SEC had gone a little further in and with their new rules, but …. progress is progress. If you are a member of a private company breathing a sigh of relief that you are not “required” to make such reporting and disclosures, I would suggest that you take a close look at these new SEC Rules and consider how your Cybersecurity practices compare to these “rules” for public companies. I will be coming back to this topic in future posts to explore some of these new rules in more depth. These are just a small sample of things we learn about as children that can harm us or cause injury.</p><p><strong>These are threats to our well-being.</strong></p><p>These four threats are very specific. Each of these threats has a specific range of impacts. We can easily be hit by a car when crossing a street and be injured or killed. Some strangers may wish to do us physical harm. Being struck by lightning will cause grievous bodily harm or outright death. We can easily suffer frostbite or hypothermia and potential death if exposed to cold temperatures for an extended period.</p><p>The specific actions we have been taught as children to avoid harm are very specific <strong>threat avoidance and mitigation actions</strong> we can practice.</p><p>Every time we check traffic before crossing a street or intersection to determine if we can cross safely,<strong> we are evaluating the probability of a potential event, </strong>i.e., that we may be struck and injured by a vehicle.</p><p>Practicing <strong>Risk Management</strong> in our personal lives is no different from practicing Risk Management in our business lives and roles! Risk Management entails:</p><ol><li>Acknowledging that Threats Exist</li><li>Determining the probability that a potential Threat will occur.</li><li>Understanding and assessing the potential Impact of a Threat Event if it occurs.</li><li>Ranking or Scoring Threat Risks for their Impacts (I.E., Probability X Impact = Risk Score)</li><li>Implementing Risk Actions / Plans to avoid and/or mitigate the impact of Threat Events.</li></ol><p>&nbsp;</p><p><strong>Effective Risk Management requires both Knowing and Doing</strong></p><p>Now, let me circle back to Risk Behaviors. I stated earlier that throughout my career I have been amazed by the disconnect I have seen and experienced between the way we behave in our personal lives as compared to how we behave in our business lives regarding Risk. In our daily lives, we naturally embrace our roles as Risk Managers for our own safety, and the safety of our family members and loved ones. Yet it always seems that as soon as we enter our work environments (in an office place or remotely from home or hotel) we often witness employees, at staff, management, and executive levels, unconsciously ignore or abandon any sense of understanding of Business Risk. Most Risk Event impacts occurring today in business, especially related to Cybersecurity and Cyber Insecurity, occur because individuals did not practice the same level of acceptance and ownership of their roles as Managers of Risk in their business lives as they do every day when they leave their work environments and enter their personal life environments. If we did, no staff member, manager, or executive of a company would ever click on a phishing link, be fooled by social scamming, or not fund mandatory security awareness training and certification for every employee of a company, from bottom to top.</p><p>In my next blog post, it is my intention to explore Systemic Risk in Business with you.&nbsp;</p><p><em>Feedback and comments are welcome, as well as any specific Cybersecurity or Cyber Insecurity topic you might want me to comment upon.</em></p><p><strong>Joseph F. Norton </strong>is a Risk, Security, and Crisis Management professional.</p><p>He is a founding member and Qualified Technology Executive of the Digital Directors Network, Chair of the Advisory Board with Next Era Transformation Group, and Chief Security Officer with APF Technologies.</p><p>He has served as Chief Security Officer, SVP at Atos, Chief Technology Officer and Head of Operations, SVP at Philips, Chief Technology Officer, SVP at Novartis, Executive-in-Residence with McKinsey &amp; Company, and Chief Technology Officer at McDonald’s. He has also held professional roles during his career with JPMorgan Bank, Oracle, Sybase and Grumman Aerospace Corporation, and the United States Navy.</p>','','full_html'),('blog',0,68,552,'en',0,'<p>My last blog post presented the changes released by the Security and Exchange Commission on July 26, 2023 to their “SEC New Rules on Cybersecurity Risk Management, Strategy, Governance and Incident Disclosure by Public Companies.”</p><p>These changes are quite impactful to Public Companies and their regulatory reporting concerning cybersecurity and have been welcomed by professional practitioners in the cybersecurity fields. Some of us may wish that the SEC had gone a little further in and with their new rules, but …. progress is progress. If you are a member of a private company breathing a sigh of relief that you are not “required” to make such reporting and disclosures, I would suggest that you take a close look at these new SEC Rules and consider how your Cybersecurity practices compare to these “rules” for public companies. I will be coming back to this topic in future posts to explore some of these new rules in more depth. These are just a small sample of things we learn about as children that can harm us or cause injury.</p><p><strong>These are threats to our well-being.</strong></p><p>These four threats are very specific. Each of these threats has a specific range of impacts. We can easily be hit by a car when crossing a street and be injured or killed. Some strangers may wish to do us physical harm. Being struck by lightning will cause grievous bodily harm or outright death. We can easily suffer frostbite or hypothermia and potential death if exposed to cold temperatures for an extended period.</p><p>The specific actions we have been taught as children to avoid harm are very specific <strong>threat avoidance and mitigation actions</strong> we can practice.</p><p>Every time we check traffic before crossing a street or intersection to determine if we can cross safely,<strong> we are evaluating the probability of a potential event, </strong>i.e., that we may be struck and injured by a vehicle.</p><p>Practicing <strong>Risk Management</strong> in our personal lives is no different from practicing Risk Management in our business lives and roles! Risk Management entails:</p><ol><li>Acknowledging that Threats Exist</li><li>Determining the probability that a potential Threat will occur.</li><li>Understanding and assessing the potential Impact of a Threat Event if it occurs.</li><li>Ranking or Scoring Threat Risks for their Impacts (I.E., Probability X Impact = Risk Score)</li><li>Implementing Risk Actions / Plans to avoid and/or mitigate the impact of Threat Events.</li></ol><p>&nbsp;</p><p><strong>Effective Risk Management requires both Knowing and Doing</strong></p><p>Now, let me circle back to Risk Behaviors. I stated earlier that throughout my career I have been amazed by the disconnect I have seen and experienced between the way we behave in our personal lives as compared to how we behave in our business lives regarding Risk. In our daily lives, we naturally embrace our roles as Risk Managers for our own safety, and the safety of our family members and loved ones. Yet it always seems that as soon as we enter our work environments (in an office place or remotely from home or hotel) we often witness employees, at staff, management, and executive levels, unconsciously ignore or abandon any sense of understanding of Business Risk. Most Risk Event impacts occurring today in business, especially related to Cybersecurity and Cyber Insecurity, occur because individuals did not practice the same level of acceptance and ownership of their roles as Managers of Risk in their business lives as they do every day when they leave their work environments and enter their personal life environments. If we did, no staff member, manager, or executive of a company would ever click on a phishing link, be fooled by social scamming, or not fund mandatory security awareness training and certification for every employee of a company, from bottom to top.</p><p>In my next blog post, it is my intention to explore Systemic Risk in Business with you.&nbsp;</p><p><em>Feedback and comments are welcome, as well as any specific Cybersecurity or Cyber Insecurity topic you might want me to comment upon.</em></p><p><strong>Joseph F. Norton </strong>is a Risk, Security, and Crisis Management professional.</p><p>He is a founding member and Qualified Technology Executive of the Digital Directors Network, Chair of the Advisory Board with Next Era Transformation Group, and Chief Security Officer with APF Technologies.</p><p>He has served as Chief Security Officer, SVP at Atos, Chief Technology Officer and Head of Operations, SVP at Philips, Chief Technology Officer, SVP at Novartis, Executive-in-Residence with McKinsey &amp; Company, and Chief Technology Officer at McDonald’s. He has also held professional roles during his career with JPMorgan Bank, Oracle, Sybase and Grumman Aerospace Corporation, and the United States Navy.</p>','','full_html'),('blog',0,68,627,'en',0,'<p>My last blog post presented the changes released by the Security and Exchange Commission on July 26, 2023 to their “SEC New Rules on Cybersecurity Risk Management, Strategy, Governance and Incident Disclosure by Public Companies.”</p><p>These changes are quite impactful to Public Companies and their regulatory reporting concerning cybersecurity and have been welcomed by professional practitioners in the cybersecurity fields. Some of us may wish that the SEC had gone a little further in and with their new rules, but …. progress is progress. If you are a member of a private company breathing a sigh of relief that you are not “required” to make such reporting and disclosures, I would suggest that you take a close look at these new SEC Rules and consider how your Cybersecurity practices compare to these “rules” for public companies. I will be coming back to this topic in future posts to explore some of these new rules in more depth. These are just a small sample of things we learn about as children that can harm us or cause injury.</p><p><strong>These are threats to our well-being.</strong></p><p>These four threats are very specific. Each of these threats has a specific range of impacts. We can easily be hit by a car when crossing a street and be injured or killed. Some strangers may wish to do us physical harm. Being struck by lightning will cause grievous bodily harm or outright death. We can easily suffer frostbite or hypothermia and potential death if exposed to cold temperatures for an extended period.</p><p>The specific actions we have been taught as children to avoid harm are very specific <strong>threat avoidance and mitigation actions</strong> we can practice.</p><p>Every time we check traffic before crossing a street or intersection to determine if we can cross safely,<strong> we are evaluating the probability of a potential event, </strong>i.e., that we may be struck and injured by a vehicle.</p><p>Practicing <strong>Risk Management</strong> in our personal lives is no different from practicing Risk Management in our business lives and roles! Risk Management entails:</p><ol><li>Acknowledging that Threats Exist</li><li>Determining the probability that a potential Threat will occur.</li><li>Understanding and assessing the potential Impact of a Threat Event if it occurs.</li><li>Ranking or Scoring Threat Risks for their Impacts (I.E., Probability X Impact = Risk Score)</li><li>Implementing Risk Actions / Plans to avoid and/or mitigate the impact of Threat Events.</li></ol><p>&nbsp;</p><p><strong>Effective Risk Management requires both Knowing and Doing</strong></p><p>Now, let me circle back to Risk Behaviors. I stated earlier that throughout my career I have been amazed by the disconnect I have seen and experienced between the way we behave in our personal lives as compared to how we behave in our business lives regarding Risk. In our daily lives, we naturally embrace our roles as Risk Managers for our own safety, and the safety of our family members and loved ones. Yet it always seems that as soon as we enter our work environments (in an office place or remotely from home or hotel) we often witness employees, at staff, management, and executive levels, unconsciously ignore or abandon any sense of understanding of Business Risk. Most Risk Event impacts occurring today in business, especially related to Cybersecurity and Cyber Insecurity, occur because individuals did not practice the same level of acceptance and ownership of their roles as Managers of Risk in their business lives as they do every day when they leave their work environments and enter their personal life environments. If we did, no staff member, manager, or executive of a company would ever click on a phishing link, be fooled by social scamming, or not fund mandatory security awareness training and certification for every employee of a company, from bottom to top.</p><p>In my next blog post, it is my intention to explore Systemic Risk in Business with you.&nbsp;</p><p><em>Feedback and comments are welcome, as well as any specific Cybersecurity or Cyber Insecurity topic you might want me to comment upon.</em></p><p><strong>Joseph F. Norton </strong>is a Risk, Security, and Crisis Management professional.</p><p>He is a founding member and Qualified Technology Executive of the Digital Directors Network, Chair of the Advisory Board with Next Era Transformation Group, and Chief Security Officer with APF Technologies.</p><p>He has served as Chief Security Officer, SVP at Atos, Chief Technology Officer and Head of Operations, SVP at Philips, Chief Technology Officer, SVP at Novartis, Executive-in-Residence with McKinsey &amp; Company, and Chief Technology Officer at McDonald’s. He has also held professional roles during his career with JPMorgan Bank, Oracle, Sybase and Grumman Aerospace Corporation, and the United States Navy.</p>','','full_html'),('featured_article',0,70,163,'en',0,'<p>The level of the negative hype surpassed that of Y2K when the wrong date-handling code embedded in every device was to have been so confused by the rollover from 1999 to 2000 that the world would come crashing to a halt, figuratively if not literally.</p><p>Elevators would drop from the top floors of every building, trains would derail, planes would fall from the sky, and microwave ovens would do who-knows-what to us all. That, or nothing at all, would happen, depending on who was hypothesizing. In hindsight, while it is apparent that the risk of Y2K was mostly overblown, it is helpful to remember that it is at least partly due to the amount of preparation and investment that went towards avoiding the worst potential outcomes.</p><p>We are currently witnessing a significant and rapid growth in the capabilities of AI, in some cases on a near-daily basis. It is driven by huge investments from many top U.S. tech companies and fueled by an unprecedented public interest in heading-grabbing examples like Open AI’s ChatGPT and DALL-E, Google’s Bard, Microsoft’s Bing, and many others.</p><p>These solutions are based on large-language models (LLMs) or large-image models (LIMs), which take vast amounts of text- or image-based data and use it to train a machine-learning model. The resulting LLM or LIM can then be used to generate output in the form of writing or pictures, which can be both beneficial and often convincingly human (aka <strong>Generative AI</strong>)</p><p>There has long been a keen interest in creating machines that can ‘exhibit cognitive capabilities and conversational skills’ to rival human beings. The first functional chatbot was <strong>ELIZA</strong>, a natural language processing program designed at <strong>MIT </strong>by <strong>Joseph Weizenbaum</strong> in the mid-1960s.</p><p>The program prompts the user to enter a comment or question, and ELIZA’s response algorithm looks for specific keywords in the input and pseudo-randomly picks a response from a pre-defined list of phrases. It repeats the prompt-and-respond loop until the program is terminated. The result resembles a back-and-forth ‘conversation’ between the user and the computer. That made ELIZA one of the first programs that could even attempt to pass the famous <strong>Turing Test</strong>, in which ‘artificial intelligence’ is measured by the ability of a machine to convince humans that it is ‘human’ as well.</p><p>ELIZA’s method of processing input keywords and generating output phrases is designed to mimic a <strong>person-centred psychotherapy</strong> approach in the style of Carl Rogers, in which the therapist often reflects the patient’s words to the patient. That’s pretty much the same thing that all modern LLMs do, and they have a keyword list that’s a billion times bigger than ELIZA’s and a much better method for calculating responses. That means they can be much more human-like in their responses and much broader regarding the types of input they can successfully process. They can be so convincing that purveyors of public AI solutions have had to inject more caveats continually, disclaimers, and external references to limit potential harm and liability.</p><p>While today’s publicly available generative AI solutions are far superior to ELIZA in nearly every conceivable way, there is one significant advantage that ELIZA still has – PRIVACY. When you share your most important secrets with your computer-based therapist, and it’s ELIZA, you can be sure that it will keep your input safe (assuming a fully secured or entirely disconnected computing environment).</p><p>ELIZA’s entire codebase is publicly available, making the input-to-output process transparent and understandable. Unfortunately, the same can’t be said if your computer-based therapist is ChatGPT, Bard, Bing, or any other Generative AI offering. With them, you can be sure that the therapist-patient confidentiality agreement WILL be broken when the AI engine adds whatever comments, questions, and secrets you share into its gigantic database of material used to fuel its ongoing learning processes.</p><p>If you want to avoid, or at least minimize, the risks and pitfalls that come along with the potential productivity benefits of public generative AI, remembering past lessons is helpful. ELIZA provided a preview of modern chatbots and other generative AI solutions and served as an excellent example of the main differences between public (external) and private (internal only) artificial intelligence implementations. Y2K showed that it is better to prepare for the worst than to be unpleasantly surprised by it. Mainly when ‘worst’ might someday actually include killer robots from the future.</p>','','full_html'),('featured_article',0,70,168,'en',0,'<p>The level of the negative hype surpassed that of Y2K when the wrong date-handling code embedded in every device was to have been so confused by the rollover from 1999 to 2000 that the world would come crashing to a halt, figuratively if not literally.</p><p>Elevators would drop from the top floors of every building, trains would derail, planes would fall from the sky, and microwave ovens would do who-knows-what to us all. That, or nothing at all, would happen, depending on who was hypothesizing. In hindsight, while it is apparent that the risk of Y2K was mostly overblown, it is helpful to remember that it is at least partly due to the amount of preparation and investment that went towards avoiding the worst potential outcomes.</p><p>We are currently witnessing a significant and rapid growth in the capabilities of AI, in some cases on a near-daily basis. It is driven by huge investments from many top U.S. tech companies and fueled by an unprecedented public interest in heading-grabbing examples like Open AI’s ChatGPT and DALL-E, Google’s Bard, Microsoft’s Bing, and many others.</p><p>These solutions are based on large-language models (LLMs) or large-image models (LIMs), which take vast amounts of text- or image-based data and use it to train a machine-learning model. The resulting LLM or LIM can then be used to generate output in the form of writing or pictures, which can be both beneficial and often convincingly human (aka <strong>Generative AI</strong>)</p><p>There has long been a keen interest in creating machines that can ‘exhibit cognitive capabilities and conversational skills’ to rival human beings. The first functional chatbot was <strong>ELIZA</strong>, a natural language processing program designed at <strong>MIT </strong>by <strong>Joseph Weizenbaum</strong> in the mid-1960s.</p><p>The program prompts the user to enter a comment or question, and ELIZA’s response algorithm looks for specific keywords in the input and pseudo-randomly picks a response from a pre-defined list of phrases. It repeats the prompt-and-respond loop until the program is terminated. The result resembles a back-and-forth ‘conversation’ between the user and the computer. That made ELIZA one of the first programs that could even attempt to pass the famous <strong>Turing Test</strong>, in which ‘artificial intelligence’ is measured by the ability of a machine to convince humans that it is ‘human’ as well.</p><p>ELIZA’s method of processing input keywords and generating output phrases is designed to mimic a <strong>person-centred psychotherapy</strong> approach in the style of Carl Rogers, in which the therapist often reflects the patient’s words to the patient. That’s pretty much the same thing that all modern LLMs do, and they have a keyword list that’s a billion times bigger than ELIZA’s and a much better method for calculating responses. That means they can be much more human-like in their responses and much broader regarding the types of input they can successfully process. They can be so convincing that purveyors of public AI solutions have had to inject more caveats continually, disclaimers, and external references to limit potential harm and liability.</p><p>While today’s publicly available generative AI solutions are far superior to ELIZA in nearly every conceivable way, there is one significant advantage that ELIZA still has – PRIVACY. When you share your most important secrets with your computer-based therapist, and it’s ELIZA, you can be sure that it will keep your input safe (assuming a fully secured or entirely disconnected computing environment).</p><p>ELIZA’s entire codebase is publicly available, making the input-to-output process transparent and understandable. Unfortunately, the same can’t be said if your computer-based therapist is ChatGPT, Bard, Bing, or any other Generative AI offering. With them, you can be sure that the therapist-patient confidentiality agreement WILL be broken when the AI engine adds whatever comments, questions, and secrets you share into its gigantic database of material used to fuel its ongoing learning processes.</p><p>If you want to avoid, or at least minimize, the risks and pitfalls that come along with the potential productivity benefits of public generative AI, remembering past lessons is helpful. ELIZA provided a preview of modern chatbots and other generative AI solutions and served as an excellent example of the main differences between public (external) and private (internal only) artificial intelligence implementations. Y2K showed that it is better to prepare for the worst than to be unpleasantly surprised by it. Mainly when ‘worst’ might someday actually include killer robots from the future.</p>','','full_html'),('featured_article',0,70,261,'en',0,'<p>The level of the negative hype surpassed that of Y2K when the wrong date-handling code embedded in every device was to have been so confused by the rollover from 1999 to 2000 that the world would come crashing to a halt, figuratively if not literally.</p><p>Elevators would drop from the top floors of every building, trains would derail, planes would fall from the sky, and microwave ovens would do who-knows-what to us all. That, or nothing at all, would happen, depending on who was hypothesizing. In hindsight, while it is apparent that the risk of Y2K was mostly overblown, it is helpful to remember that it is at least partly due to the amount of preparation and investment that went towards avoiding the worst potential outcomes.</p><p>We are currently witnessing a significant and rapid growth in the capabilities of AI, in some cases on a near-daily basis. It is driven by huge investments from many top U.S. tech companies and fueled by an unprecedented public interest in heading-grabbing examples like Open AI’s ChatGPT and DALL-E, Google’s Bard, Microsoft’s Bing, and many others.</p><p>These solutions are based on large-language models (LLMs) or large-image models (LIMs), which take vast amounts of text- or image-based data and use it to train a machine-learning model. The resulting LLM or LIM can then be used to generate output in the form of writing or pictures, which can be both beneficial and often convincingly human (aka <strong>Generative AI</strong>)</p><p>There has long been a keen interest in creating machines that can ‘exhibit cognitive capabilities and conversational skills’ to rival human beings. The first functional chatbot was <strong>ELIZA</strong>, a natural language processing program designed at <strong>MIT </strong>by <strong>Joseph Weizenbaum</strong> in the mid-1960s.</p><p>The program prompts the user to enter a comment or question, and ELIZA’s response algorithm looks for specific keywords in the input and pseudo-randomly picks a response from a pre-defined list of phrases. It repeats the prompt-and-respond loop until the program is terminated. The result resembles a back-and-forth ‘conversation’ between the user and the computer. That made ELIZA one of the first programs that could even attempt to pass the famous <strong>Turing Test</strong>, in which ‘artificial intelligence’ is measured by the ability of a machine to convince humans that it is ‘human’ as well.</p><p>ELIZA’s method of processing input keywords and generating output phrases is designed to mimic a <strong>person-centred psychotherapy</strong> approach in the style of Carl Rogers, in which the therapist often reflects the patient’s words to the patient. That’s pretty much the same thing that all modern LLMs do, and they have a keyword list that’s a billion times bigger than ELIZA’s and a much better method for calculating responses. That means they can be much more human-like in their responses and much broader regarding the types of input they can successfully process. They can be so convincing that purveyors of public AI solutions have had to inject more caveats continually, disclaimers, and external references to limit potential harm and liability.</p><p>While today’s publicly available generative AI solutions are far superior to ELIZA in nearly every conceivable way, there is one significant advantage that ELIZA still has – PRIVACY. When you share your most important secrets with your computer-based therapist, and it’s ELIZA, you can be sure that it will keep your input safe (assuming a fully secured or entirely disconnected computing environment).</p><p>ELIZA’s entire codebase is publicly available, making the input-to-output process transparent and understandable. Unfortunately, the same can’t be said if your computer-based therapist is ChatGPT, Bard, Bing, or any other Generative AI offering. With them, you can be sure that the therapist-patient confidentiality agreement WILL be broken when the AI engine adds whatever comments, questions, and secrets you share into its gigantic database of material used to fuel its ongoing learning processes.</p><p>If you want to avoid, or at least minimize, the risks and pitfalls that come along with the potential productivity benefits of public generative AI, remembering past lessons is helpful. ELIZA provided a preview of modern chatbots and other generative AI solutions and served as an excellent example of the main differences between public (external) and private (internal only) artificial intelligence implementations. Y2K showed that it is better to prepare for the worst than to be unpleasantly surprised by it. Mainly when ‘worst’ might someday actually include killer robots from the future.</p>','','full_html'),('featured_article',0,70,473,'en',0,'<p>The level of the negative hype surpassed that of Y2K when the wrong date-handling code embedded in every device was to have been so confused by the rollover from 1999 to 2000 that the world would come crashing to a halt, figuratively if not literally.</p><p>Elevators would drop from the top floors of every building, trains would derail, planes would fall from the sky, and microwave ovens would do who-knows-what to us all. That, or nothing at all, would happen, depending on who was hypothesizing. In hindsight, while it is apparent that the risk of Y2K was mostly overblown, it is helpful to remember that it is at least partly due to the amount of preparation and investment that went towards avoiding the worst potential outcomes.</p><p>We are currently witnessing a significant and rapid growth in the capabilities of AI, in some cases on a near-daily basis. It is driven by huge investments from many top U.S. tech companies and fueled by an unprecedented public interest in heading-grabbing examples like Open AI’s ChatGPT and DALL-E, Google’s Bard, Microsoft’s Bing, and many others.</p><p>These solutions are based on large-language models (LLMs) or large-image models (LIMs), which take vast amounts of text- or image-based data and use it to train a machine-learning model. The resulting LLM or LIM can then be used to generate output in the form of writing or pictures, which can be both beneficial and often convincingly human (aka <strong>Generative AI</strong>)</p><p>There has long been a keen interest in creating machines that can ‘exhibit cognitive capabilities and conversational skills’ to rival human beings. The first functional chatbot was <strong>ELIZA</strong>, a natural language processing program designed at <strong>MIT </strong>by <strong>Joseph Weizenbaum</strong> in the mid-1960s.</p><p>The program prompts the user to enter a comment or question, and ELIZA’s response algorithm looks for specific keywords in the input and pseudo-randomly picks a response from a pre-defined list of phrases. It repeats the prompt-and-respond loop until the program is terminated. The result resembles a back-and-forth ‘conversation’ between the user and the computer. That made ELIZA one of the first programs that could even attempt to pass the famous <strong>Turing Test</strong>, in which ‘artificial intelligence’ is measured by the ability of a machine to convince humans that it is ‘human’ as well.</p><p>ELIZA’s method of processing input keywords and generating output phrases is designed to mimic a <strong>person-centred psychotherapy</strong> approach in the style of Carl Rogers, in which the therapist often reflects the patient’s words to the patient. That’s pretty much the same thing that all modern LLMs do, and they have a keyword list that’s a billion times bigger than ELIZA’s and a much better method for calculating responses. That means they can be much more human-like in their responses and much broader regarding the types of input they can successfully process. They can be so convincing that purveyors of public AI solutions have had to inject more caveats continually, disclaimers, and external references to limit potential harm and liability.</p><p>While today’s publicly available generative AI solutions are far superior to ELIZA in nearly every conceivable way, there is one significant advantage that ELIZA still has – PRIVACY. When you share your most important secrets with your computer-based therapist, and it’s ELIZA, you can be sure that it will keep your input safe (assuming a fully secured or entirely disconnected computing environment).</p><p>ELIZA’s entire codebase is publicly available, making the input-to-output process transparent and understandable. Unfortunately, the same can’t be said if your computer-based therapist is ChatGPT, Bard, Bing, or any other Generative AI offering. With them, you can be sure that the therapist-patient confidentiality agreement WILL be broken when the AI engine adds whatever comments, questions, and secrets you share into its gigantic database of material used to fuel its ongoing learning processes.</p><p>If you want to avoid, or at least minimize, the risks and pitfalls that come along with the potential productivity benefits of public generative AI, remembering past lessons is helpful. ELIZA provided a preview of modern chatbots and other generative AI solutions and served as an excellent example of the main differences between public (external) and private (internal only) artificial intelligence implementations. Y2K showed that it is better to prepare for the worst than to be unpleasantly surprised by it. Mainly when ‘worst’ might someday actually include killer robots from the future.</p>','','full_html'),('featured_article',0,70,553,'en',0,'<p>The level of the negative hype surpassed that of Y2K when the wrong date-handling code embedded in every device was to have been so confused by the rollover from 1999 to 2000 that the world would come crashing to a halt, figuratively if not literally.</p><p>Elevators would drop from the top floors of every building, trains would derail, planes would fall from the sky, and microwave ovens would do who-knows-what to us all. That, or nothing at all, would happen, depending on who was hypothesizing. In hindsight, while it is apparent that the risk of Y2K was mostly overblown, it is helpful to remember that it is at least partly due to the amount of preparation and investment that went towards avoiding the worst potential outcomes.</p><p>We are currently witnessing a significant and rapid growth in the capabilities of AI, in some cases on a near-daily basis. It is driven by huge investments from many top U.S. tech companies and fueled by an unprecedented public interest in heading-grabbing examples like Open AI’s ChatGPT and DALL-E, Google’s Bard, Microsoft’s Bing, and many others.</p><p>These solutions are based on large-language models (LLMs) or large-image models (LIMs), which take vast amounts of text- or image-based data and use it to train a machine-learning model. The resulting LLM or LIM can then be used to generate output in the form of writing or pictures, which can be both beneficial and often convincingly human (aka <strong>Generative AI</strong>)</p><p>There has long been a keen interest in creating machines that can ‘exhibit cognitive capabilities and conversational skills’ to rival human beings. The first functional chatbot was <strong>ELIZA</strong>, a natural language processing program designed at <strong>MIT </strong>by <strong>Joseph Weizenbaum</strong> in the mid-1960s.</p><p>The program prompts the user to enter a comment or question, and ELIZA’s response algorithm looks for specific keywords in the input and pseudo-randomly picks a response from a pre-defined list of phrases. It repeats the prompt-and-respond loop until the program is terminated. The result resembles a back-and-forth ‘conversation’ between the user and the computer. That made ELIZA one of the first programs that could even attempt to pass the famous <strong>Turing Test</strong>, in which ‘artificial intelligence’ is measured by the ability of a machine to convince humans that it is ‘human’ as well.</p><p>ELIZA’s method of processing input keywords and generating output phrases is designed to mimic a <strong>person-centred psychotherapy</strong> approach in the style of Carl Rogers, in which the therapist often reflects the patient’s words to the patient. That’s pretty much the same thing that all modern LLMs do, and they have a keyword list that’s a billion times bigger than ELIZA’s and a much better method for calculating responses. That means they can be much more human-like in their responses and much broader regarding the types of input they can successfully process. They can be so convincing that purveyors of public AI solutions have had to inject more caveats continually, disclaimers, and external references to limit potential harm and liability.</p><p>While today’s publicly available generative AI solutions are far superior to ELIZA in nearly every conceivable way, there is one significant advantage that ELIZA still has – PRIVACY. When you share your most important secrets with your computer-based therapist, and it’s ELIZA, you can be sure that it will keep your input safe (assuming a fully secured or entirely disconnected computing environment).</p><p>ELIZA’s entire codebase is publicly available, making the input-to-output process transparent and understandable. Unfortunately, the same can’t be said if your computer-based therapist is ChatGPT, Bard, Bing, or any other Generative AI offering. With them, you can be sure that the therapist-patient confidentiality agreement WILL be broken when the AI engine adds whatever comments, questions, and secrets you share into its gigantic database of material used to fuel its ongoing learning processes.</p><p>If you want to avoid, or at least minimize, the risks and pitfalls that come along with the potential productivity benefits of public generative AI, remembering past lessons is helpful. ELIZA provided a preview of modern chatbots and other generative AI solutions and served as an excellent example of the main differences between public (external) and private (internal only) artificial intelligence implementations. Y2K showed that it is better to prepare for the worst than to be unpleasantly surprised by it. Mainly when ‘worst’ might someday actually include killer robots from the future.</p>','','full_html'),('featured_article',0,70,628,'en',0,'<p>The level of the negative hype surpassed that of Y2K when the wrong date-handling code embedded in every device was to have been so confused by the rollover from 1999 to 2000 that the world would come crashing to a halt, figuratively if not literally.</p><p>Elevators would drop from the top floors of every building, trains would derail, planes would fall from the sky, and microwave ovens would do who-knows-what to us all. That, or nothing at all, would happen, depending on who was hypothesizing. In hindsight, while it is apparent that the risk of Y2K was mostly overblown, it is helpful to remember that it is at least partly due to the amount of preparation and investment that went towards avoiding the worst potential outcomes.</p><p>We are currently witnessing a significant and rapid growth in the capabilities of AI, in some cases on a near-daily basis. It is driven by huge investments from many top U.S. tech companies and fueled by an unprecedented public interest in heading-grabbing examples like Open AI’s ChatGPT and DALL-E, Google’s Bard, Microsoft’s Bing, and many others.</p><p>These solutions are based on large-language models (LLMs) or large-image models (LIMs), which take vast amounts of text- or image-based data and use it to train a machine-learning model. The resulting LLM or LIM can then be used to generate output in the form of writing or pictures, which can be both beneficial and often convincingly human (aka <strong>Generative AI</strong>)</p><p>There has long been a keen interest in creating machines that can ‘exhibit cognitive capabilities and conversational skills’ to rival human beings. The first functional chatbot was <strong>ELIZA</strong>, a natural language processing program designed at <strong>MIT </strong>by <strong>Joseph Weizenbaum</strong> in the mid-1960s.</p><p>The program prompts the user to enter a comment or question, and ELIZA’s response algorithm looks for specific keywords in the input and pseudo-randomly picks a response from a pre-defined list of phrases. It repeats the prompt-and-respond loop until the program is terminated. The result resembles a back-and-forth ‘conversation’ between the user and the computer. That made ELIZA one of the first programs that could even attempt to pass the famous <strong>Turing Test</strong>, in which ‘artificial intelligence’ is measured by the ability of a machine to convince humans that it is ‘human’ as well.</p><p>ELIZA’s method of processing input keywords and generating output phrases is designed to mimic a <strong>person-centred psychotherapy</strong> approach in the style of Carl Rogers, in which the therapist often reflects the patient’s words to the patient. That’s pretty much the same thing that all modern LLMs do, and they have a keyword list that’s a billion times bigger than ELIZA’s and a much better method for calculating responses. That means they can be much more human-like in their responses and much broader regarding the types of input they can successfully process. They can be so convincing that purveyors of public AI solutions have had to inject more caveats continually, disclaimers, and external references to limit potential harm and liability.</p><p>While today’s publicly available generative AI solutions are far superior to ELIZA in nearly every conceivable way, there is one significant advantage that ELIZA still has – PRIVACY. When you share your most important secrets with your computer-based therapist, and it’s ELIZA, you can be sure that it will keep your input safe (assuming a fully secured or entirely disconnected computing environment).</p><p>ELIZA’s entire codebase is publicly available, making the input-to-output process transparent and understandable. Unfortunately, the same can’t be said if your computer-based therapist is ChatGPT, Bard, Bing, or any other Generative AI offering. With them, you can be sure that the therapist-patient confidentiality agreement WILL be broken when the AI engine adds whatever comments, questions, and secrets you share into its gigantic database of material used to fuel its ongoing learning processes.</p><p>If you want to avoid, or at least minimize, the risks and pitfalls that come along with the potential productivity benefits of public generative AI, remembering past lessons is helpful. ELIZA provided a preview of modern chatbots and other generative AI solutions and served as an excellent example of the main differences between public (external) and private (internal only) artificial intelligence implementations. Y2K showed that it is better to prepare for the worst than to be unpleasantly surprised by it. Mainly when ‘worst’ might someday actually include killer robots from the future.</p>','','full_html'),('sled',0,71,171,'en',0,'<h2>Ordering Information</h2><ul><li>FEIN04-3686496</li><li>SAM UEINJY2E3ATLXJ5</li><li>DUNS121165265</li><li>CAGE58RY7</li></ul><p>NIGP</p><ul><li>NIGP 208: COMPUTER SOFTWARE FOR MICROCOMPUTERS, SYSTEMS, INCLUDING CLOUD-BASED (PREPROGRAMMED)</li><li>NIGP 209: Computer Software for Mini and Mainframe Computers (Preprogrammed)</li><li>NIGP 918: Consulting Services</li><li>NIGP 920: DATA PROCESSING, COMPUTER, PROGRAMMING, AND SOFTWARE SERVICES</li><li>NIGP 91829 Computer Software Consulting</li><li>NIGP 91830 Computer Network Consulting</li><li>NIGP 91871 IT Consulting, (Not Otherwise Classified)</li><li>NIGP 92040 Programming Services, Computer, Including Mobile Device Applications</li><li>NIGP 96426 Computer Programming Personnel</li><li>NIGP 92046 Software Updating and Upgrading Services</li><li>NIGP 92078 Web Site Development</li><li>NIGP 92045 Software Maintenance and Support Services</li></ul><p>NAICS</p><ul><li>541511 – Custom Computer Programming Services</li><li>541512 – Computer System Design Services</li><li>541513 – Computer Facilities Management Services</li><li>541519 – Other Computer Related Services</li><li>541618 – Other Management Consulting Services</li><li>541690 – Other Scientific and Technical Consulting Services</li><li>561311 – Employment Placement Agencies</li><li>561320 – Temporary Help Services</li></ul>','','basic_html'),('sled',0,71,172,'en',0,'<h2>Ordering Information</h2><ul><li>FEIN04-3686496</li><li>SAM UEINJY2E3ATLXJ5</li><li>DUNS121165265</li><li>CAGE58RY7</li></ul><p>NIGP</p><ul><li>NIGP 208: COMPUTER SOFTWARE FOR MICROCOMPUTERS, SYSTEMS, INCLUDING CLOUD-BASED (PREPROGRAMMED)</li><li>NIGP 209: Computer Software for Mini and Mainframe Computers (Preprogrammed)</li><li>NIGP 918: Consulting Services</li><li>NIGP 920: DATA PROCESSING, COMPUTER, PROGRAMMING, AND SOFTWARE SERVICES</li><li>NIGP 91829 Computer Software Consulting</li><li>NIGP 91830 Computer Network Consulting</li><li>NIGP 91871 IT Consulting, (Not Otherwise Classified)</li><li>NIGP 92040 Programming Services, Computer, Including Mobile Device Applications</li><li>NIGP 96426 Computer Programming Personnel</li><li>NIGP 92046 Software Updating and Upgrading Services</li><li>NIGP 92078 Web Site Development</li><li>NIGP 92045 Software Maintenance and Support Services</li></ul><p>NAICS</p><ul><li>541511 – Custom Computer Programming Services</li><li>541512 – Computer System Design Services</li><li>541513 – Computer Facilities Management Services</li><li>541519 – Other Computer Related Services</li><li>541618 – Other Management Consulting Services</li><li>541690 – Other Scientific and Technical Consulting Services</li><li>561311 – Employment Placement Agencies</li><li>561320 – Temporary Help Services</li></ul>','','basic_html'),('sled',0,71,173,'en',0,'<h2>Ordering Information</h2><ul><li>FEIN04-3686496</li><li>SAM UEINJY2E3ATLXJ5</li><li>DUNS121165265</li><li>CAGE58RY7</li></ul><div class=\"container\"><div class=\"row\"><!-- NIGP Column --><div class=\"col-md-6\"><h3>NIGP</h3><ul class=\"list-unstyled\"><li>NIGP 208: COMPUTER SOFTWARE FOR MICROCOMPUTERS, SYSTEMS, INCLUDING CLOUD-BASED (PREPROGRAMMED)</li><li>NIGP 209: Computer Software for Mini and Mainframe Computers (Preprogrammed)</li><li>NIGP 918: Consulting Services</li><li>NIGP 920: DATA PROCESSING, COMPUTER, PROGRAMMING, AND SOFTWARE SERVICES</li><li>NIGP 91829: Computer Software Consulting</li><li>NIGP 91830: Computer Network Consulting</li><li>NIGP 91871: IT Consulting, (Not Otherwise Classified)</li><li>NIGP 92040: Programming Services, Computer, Including Mobile Device Applications</li></ul></div><!-- NAICS Column --><div class=\"col-md-6\"><h3>NAICS</h3><ul class=\"list-unstyled\"><li>541511 – Custom Computer Programming Services</li><li>541512 – Computer System Design Services</li></ul></div></div></div>','','full_html'),('sled',0,71,174,'en',0,'<h2>Ordering Information</h2><ul><li>FEIN04-3686496</li><li>SAM UEINJY2E3ATLXJ5</li><li>DUNS121165265</li><li>CAGE58RY7</li></ul><div class=\"container\"><div class=\"row\"><!-- NIGP Column --><div class=\"col-md-6\"><h3>NIGP</h3><ul class=\"list-unstyled\"><li>NIGP 208: COMPUTER SOFTWARE FOR MICROCOMPUTERS, SYSTEMS, INCLUDING CLOUD-BASED (PREPROGRAMMED)</li><li>NIGP 209: Computer Software for Mini and Mainframe Computers (Preprogrammed)</li><li>NIGP 918: Consulting Services</li><li>NIGP 920: DATA PROCESSING, COMPUTER, PROGRAMMING, AND SOFTWARE SERVICES</li><li>NIGP 91829: Computer Software Consulting</li><li>NIGP 91830: Computer Network Consulting</li><li>NIGP 91871: IT Consulting, (Not Otherwise Classified)</li><li>NIGP 92040: Programming Services, Computer, Including Mobile Device Applications</li></ul></div><!-- NAICS Column --><div class=\"col-md-6\"><h3>NAICS</h3><ul class=\"list-unstyled\"><li>541511 – Custom Computer Programming Services</li><li>541512 – Computer System Design Services</li></ul></div></div></div>','','full_html'),('blog',0,73,175,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><strong>Introduction</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve y</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,176,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><strong>Introduction</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve y</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html');
INSERT INTO `node_revision__body` VALUES ('blog',0,73,177,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><strong>Introduction</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve y</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,178,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><strong>Introduction</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve y</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,179,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><strong>Introduction</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,180,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,181,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,182,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a> == $0</li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a> == $0</li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a> == $0</li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a> == $0</li><li><a href=\"#conclusion\">Concluding Remarks</a> == $0</li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a> == $0</li></ol><p><strong>Introduction</strong> == $0</p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong> == $0</p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong> == $0</p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong> == $0</p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong> == $0</p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong> == $0</p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,183,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ol><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ol><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,184,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ul class=\"BlogHowToImplementList\"><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ul><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,185,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ul class=\"BlogHowToImplementList\"><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"#salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"#benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#solution\">DivIHN Salesforce Solutions</a></li></ul><p>&nbsp;</p><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>&nbsp;</p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,186,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ul class=\"BlogHowToImplementList\"><li><a href=\"/introduction\">Introduction</a></li><li><a href=\"/salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"/salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"/benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"/conclusion\">Concluding Remarks</a></li><li><a href=\"/solution\">DivIHN Salesforce Solutions</a></li></ul><p>&nbsp;</p><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>&nbsp;</p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,187,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</p><p><strong>Table of Contents</strong></p><ul class=\"BlogHowToImplementList\"><li><a href=\"/Introduction\">Introduction</a></li><li><a href=\"/salesforce_community\">What are Salesforce Communities</a></li><li><a href=\"/salesforce_types\">Types of Salesforce Communities</a></li><li><a href=\"/benfits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"/conclusion\">Concluding Remarks</a></li><li><a href=\"/solution\">DivIHN Salesforce Solutions</a></li></ul><p>&nbsp;</p><p><span data-contrast=\"auto\"><strong>Introduction</strong></span></p><p>&nbsp;</p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong>What Are Salesforce Communities</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online. Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilize it to increase communication with its channel partners and other external parties.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p>&nbsp;<strong>Types of Salesforce Communities</strong></p><main class=\"container\" role=\"main\"><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul></main><p>&nbsp;</p><p><strong>How Salesforce Communities Could Be Leveraged Beneficially</strong></p><p><strong><u>Building Brand Experiences</u></strong>- Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve&nbsp;</p><p>our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>- Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>- With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong>- You likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimizing The Supply Chain and costs</u></strong> – Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customized, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p><strong><u>Employee Empowerment</u></strong> – It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong>Concluding Remarks</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,188,'en',0,'<p>DISCLAIMER</p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><h2>Table of Contents</h2><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li></ul><h2 id=\"introduction\">Introduction</h2><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><h2 id=\"what\">What are Salesforce Communities</h2><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><h2 id=\"types\">Types of Salesforce Communities</h2><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><h2 id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially</h2><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><h2 id=\"conclusion\">Concluding Remarks</h2><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>id=\"DivIHN\"; DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,189,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><h2>Table of Contents</h2><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li></ul><h2 id=\"introduction\">Introduction</h2><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><h2 id=\"what\">What are Salesforce Communities</h2><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><h2 id=\"types\">Types of Salesforce Communities</h2><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><h2 id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially</h2><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><h2 id=\"conclusion\">Concluding Remarks</h2><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,190,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><h2>Table of Contents</h2><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><h2 id=\"introduction\">Introduction</h2><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><h2 id=\"types\">Types of Salesforce Communities</h2><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><h2 id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially</h2><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><h2 id=\"conclusion\">Concluding Remarks</h2><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,191,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,192,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p>&nbsp;</p><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,244,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p>&nbsp;</p><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,252,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p>&nbsp;</p><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,474,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p>&nbsp;</p><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,554,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p>&nbsp;</p><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('blog',0,73,629,'en',0,'<p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc. |<a href=\"mailto:yoursuccess@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: July 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p><p><strong>Table of Contents&nbsp;</strong></p><ul><li><a href=\"#introduction\">Introduction</a></li><li><a href=\"#what\">What are Salesforce Communities</a></li><li><a href=\"#types\">Types of Salesforce Communities</a></li><li><a href=\"#benefits\">How Salesforce Communities Could be Leveraged Beneficially</a></li><li><a href=\"#conclusion\">Concluding Remarks</a></li><li><a href=\"#DivIHN \">DivIHN Salesforce Solutions&nbsp;</a></li></ul><p>&nbsp;</p><p><strong id=\"introduction\">Introduction&nbsp;</strong></p><p>The technologies that we use transform into a better alternative continuously. At the same time, various businesses are adopting these technologies and expanding identically in the same way these products grow and evolve. One of these kinds of technologies that are currently assisting businesses is called the Salesforce Community Cloud.</p><p>Salesforce is one of the leading players globally in customer relationship management tools, and it is widely recognised for its ability to bring customers and businesses closer together.</p><p>This integrated CRM platform covers many functions for all your departments, including sales, commerce, marketing, and service, as well as a single common perspective of each consumer, allowing them to contribute to diverse sections of their operations cohesively.</p><p>Businesses in today’s world use Salesforce to understand their customers better, communicate with them on multiple levels, and expand their existing customer base.</p><p>The paradigm shift in the adoption of digital technologies has transformed how internet users interact with one another and the wider world. The human notion of feeling connected with others around us has lost its true meaning due to the rise of automation in the name of efficiency.</p><p>It is essential to support and maintain sales teams and administrative leadership. All parties involved, including consumers, employees, and management, want a genuine relationship with a human being.</p><p>Now, this is why there is such a thing as Salesforce Customer Communities, a fantastic technique to drive relationships that will significantly influence the growth of your organization to produce superior results.</p><p>In today’s age of digital advancement, the capacity to interact and collaborate has become the primary emphasis of all businesses. Every company or organization’s success depends on its ability to interact successfully with its customers, employees, and other consumers.</p><p>An online platform, Salesforce Community Cloud creates branded web portals for engaging customers, employees, and partners in a responsive manner. Primarily, it is a framework that allows companies to rapidly construct branded portals that can be optimized and adapted for mobile devices.</p><p><strong id=\"what\">What are Salesforce Communities&nbsp;</strong></p><p>The Salesforce community cloud is a social platform developed by Salesforce to enhance the levels of communication and interaction between a company and its various stakeholders, including its employees, partners, and customers. The Salesforce Community Cloud uses a social CRM platform, enabling users to share their screens and communicate with one another. During a conversation already in progress, it allows its users to send and receive photos and data in real-time. Customers can search for information and engage with other customers through these platforms, simplifying customer relationship management (CRM). In addition, the console comes equipped with a button labelled “BUY,” which makes it easier to conduct business online.</p><p>Employees can use the community cloud for various workplace interactions, including but not limited to human resource management (HRM), troubleshooting, help desk contact, and interactions between teams located in separate geographical areas. Similarly, leadership can utilise it to increase communication with its channel partners and other external parties.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.png\" data-entity-uuid=\"4b306be0-9f74-40b0-b7ba-db35c31e048f\" data-entity-type=\"file\" width=\"800\" height=\"560\"></p><p>&nbsp;</p><p><strong id=\"types\">Types of Salesforce Communities&nbsp;</strong></p><p>There are three types of communities that Salesforce cloud offers.</p><ul><li>Customer Communities – a self-service portal that gives assistance and feedback (frequently asked questions, articles, documentation, and interactions with other customers — for example, by using a Salesforce Success Community). Salesforce customer communities enable businesses to more effectively communicate pertinent information with one another, improve the overall customer experience, and boost engagement.</li><li>Internal Workforce Communities – IT department can create a portal for Human Resources and Information technology information for the employees within the organization. It allows employees to connect and offers them a single location for shared files, searchable knowledge databases and training materials, scheduling, project management, and organizational documents or announcements.</li><li>Business Partners Community – Salesforce Communities offers a specialized information hub for B2B organizations. It enables their sales teams and resellers to readily obtain critical data and communicate in real-time to close more deals. It is a place where partners can manage their businesses, learn best practices, receive the help they require, and communicate with Salesforce staff in a completely safe setting.</li></ul><p>&nbsp;</p><p><strong id=\"benefits\">How Salesforce Communities Could be Leveraged Beneficially&nbsp;</strong></p><p><strong><u>Building Brand Experiences</u></strong>Salesforce provides a wide range of options for users to modify the look and feel of their communities. To begin, you can customize the appearance to align with your organization’s branding. Making these adjustments can help to improve our brand’s image and these communities entailing your consumers, staff and business partners can also work as a trust-building platform.</p><p>Not only does a customer community allow them to interact with other clients and staff members of your business, but it also allows them to view interactions that have taken place between other clients and members of your team.</p><p>Customers who join such communities spend 19% more than customers who do not participate in branded communities. They can observe how your employees interact with one another, the quality of customer service that your employees provide, and the level of assistance they anticipate receiving from the community if they experience problems with the product or service you provide.</p><p><strong><u>24x7x365 Connectivity</u></strong>Connections and collaboration are the two most important factors determining a company’s success. Salesforce communities offer a robust platform that can be used to forge new connections and grow existing ones while ensuring seamless integration between the two.</p><p>Users can communicate, work together, and complete transactions on the go, regardless of where they are. The seamless ability to share information and knowledge significantly impacts the workforce’s productivity. Providing customers with interactive areas in which they can connect will go a long way in resolving issues and answering questions.</p><p>To develop worldwide connections independent of work hours, the various groups that are important to your company are addressed in a tailored manner.</p><p><strong><u>Consumer Research and Insights</u></strong>With Salesforce communities, you give customers an avenue to express the problems they are experiencing, voice their concerns, and participate candidly with your staff. This is possibly the most valuable aspect of developing a customer community for your business.</p><p>A customer community can be an essential component of your techniques for conducting consumer research. It provides a centralized location where your customers can come to you, ask questions, and gain public confirmation that other customers are having the same problem.</p><p>The Idea Exchange provides a beautiful illustration of this point. In this section, users can offer suggestions for new additions to the platform and modifications to existing features. As a result, thousands of customers are flooding into their community, pointing out problematic areas, offering proposals for additional features, and concurring with the ideas presented by other customers.</p><p>Businesses shell out thousands of dollars for this kind of consumer insight, and Salesforce communities enable you to put these processes on autopilot.</p><p><strong><u>Influencer Marketing</u></strong> you likely have potential valuable brand ambassadors sitting around waiting for you to start a conversation with them and take your relationships to the next level. This development can be attributed to the fact that you are not constantly engaging in conversations with your customers.</p><p>You will have an easier time determining who the power users and public ambassadors for your product and brand are if you use Salesforce communities. They make their presence known by the amount of time they invest in contributing to your community and the feedback they provide to other clients.</p><p>You’ll be able to bring those individuals closer to your organization and provide them with the resources that will allow them to effectively become true high-level ambassadors for your brand if you make use of Salesforce communities. You can even contract them into the employee side of things, where you can use the collaboration, file sharing, and documentation capabilities to ensure that you are all on the same page.</p><p>A single, straightforward dashboard makes it possible to collaborate on content planning, gather content from social media, and more.</p><p>&nbsp;</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites-1.jpeg\" data-entity-uuid=\"04bf261b-979e-4aa3-a32e-615770a0a5dc\" data-entity-type=\"file\" width=\"638\" height=\"479\"></p><p>&nbsp;</p><p><strong><u>Optimising The Supply Chain and costs</u></strong> Managing a corporate supply chain can be challenging if the appropriate tools are unavailable. When manufacturers participate in Salesforce communities, they receive access to a wide variety of technologies that allow them to improve how they interact with their suppliers and manage their supply chains.</p><p>The distribution of products and monitoring of their placement in stores could be managed through the usage of communities. Any issues in the supply chain management can be identified, and corrective action with the relevant stakeholders can be executed.</p><p>In addition, you can create dashboards for your customers and partners by using extension applications for Salesforce communities. These dashboards will make monitoring and tracking simple for your customers and partners. These communities may be customised, and some apps can be used to increase their functionality, making them an excellent tool for any business that wants to improve its supply chain management by fostering better communication and collaboration among employees.</p><p>Because this Community Cloud has pre-built custom templates and apps provided by third parties, it is possible to cut down on the costs associated with building bespoke in-house solutions.</p><p>SF communities can help in a significant reduction in the amount of money that businesses must spend to construct positive brand stories online across a variety of different portals.</p><p><strong><u>Employee Empowerment</u></strong>It is astonishing to know but also a proven fact that 60% of businesses do not have a long-term strategy for managing their internal communications. However, communication is a necessity. When employees at a company are connected and regularly engage in effective forms of internal communication, the productivity of those individuals rises by 25%.</p><p>Organizations can improve their employees’ sense of community by establishing employee communities. Your workers will get to know one another better within the firm and strengthen communication more naturally if you provide a social platform for them to use.</p><p>It can be a practical approach to enhance communication and engagement among your teams to use Salesforce communities as a communication platform for your employees. Through open and public communication, data sharing, and more effective information distribution, it has the potential to bring down barriers and assist in the process of creating alignment among departments.</p><p>Your team members can instantly share their ideas, data, and insights in employee communities. They can assist in connecting others with crucial information that would be difficult to spread across a business via email alone correctly.</p><p>They will have a much simpler time locating specialists working for your company who can offer advice and speedily assist them in finding solutions to challenges. In addition, when these realizations are brought to the public’s attention, it will help other people in the future in finding solutions to the challenges that they are facing.</p><p><img src=\"/sites/default/files/inline-images/5-Powerful-Benefits-of-Salesforce-Communites.jpeg\" data-entity-uuid=\"d0d8d3d7-1083-436d-ad9d-1289726e0ab7\" data-entity-type=\"file\" width=\"638\" height=\"359\"></p><p>&nbsp;</p><p><strong id=\"conclusion\">Concluding Remarks&nbsp;</strong></p><p>The Salesforce Community Cloud can help in the advancement of your business entity. With the help of these Communities, your clients will have a forum to engage with your company and other customers. They also can benefit from the opportunity of high-quality after-sales service.</p><p>Consider these Salesforce customer communities if you want to increase sales, improve customer satisfaction, boost customer engagement, boost employee connectedness, and have the ability to interact and collaborate with your customers, including the ability to gain data insights from those interactions.</p><p>You can develop a fully functional portal for your customers and thoroughly personalize the experience they have as online customers, regardless of the size of your company.</p><p>These solutions can be seamlessly integrated without noticeable disruption to your existing systems. Since there are many avenues for modification, you may make it as straightforward or as complicated as you choose.</p><p><strong>DivIHN SalesForce Solutions</strong></p><p>DivIHN Integration Inc. can help unleash the Salesforce Cloud’s power and associated development tools. It is the world’s most trusted multi-tenant cloud platform. We can help to design and develop business strategy-driven solutions that integrate Salesforce with enterprise applications. To know more, please write to <a href=\"mailto:kannan@divihn.com\">kannan@divihn.com.</a></p>','','full_html'),('featured_article',0,74,193,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,194,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,195,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,196,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,197,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,198,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,205,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,253,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,256,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,475,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,555,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),('featured_article',0,74,630,'en',0,'<p>Artificial Intelligence for All, Responsibly</p><p>As we look towards the turn of another year, it is a time of introspection for many organizations. Annual forecasting, budgeting, and planning efforts are likely in progress by now, often bringing increased stress and anxiety to the C-Suite and the managers that report to them. Everyone is asked to predict the future based on entirely insufficient information. No one knows what will happen, so there are usually no alternatives to good old-fashioned guessing. Sure, you can build a spreadsheet, do elaborate calculations, and ultimately convince yourself that your forecasts are spot-on. Still, overwhelming research shows human judgement is prone to error (bias and noise). So, how do you make the best guesses you can? What tools and technologies can help you guess better?</p><p>Enter Artificial Intelligence (AI). The availability of virtually unlimited and relatively inexpensive compute and storage capabilities in the cloud today, along with advances in both the capabilities and usability of AI software, offer unprecedented opportunities to ‘crunch the numbers in new and different ways. We are now well past the point where computers are more effective than people at many data-based tasks, including searching, extrapolating, interpolating, predicting, and even winning strategy and video games. In other words, computers have gotten much better at guessing and making judgements than we are!</p><p>In the not-too-distant past, designing, building, testing, and delivering working solutions based on artificial intelligence and machine learning (AI/ML) was complicated and expensive. Fortunately, state-of-the-art. AI/ML technology has been evolving rapidly over the last few years, and several major vendors now offer powerful tools and capabilities at price points that are reasonable for nearly all organizations. In fact, according to Deloitte’s State of AI in the Enterprise survey for the 2022 edition, 94% of the 2600+ business leaders surveyed agree that AI is critical to success over the next five years. A recent Accenture survey of over 1,600 C-suite executives and data-science leaders from the world’s largest organizations found that nearly 75% of companies have integrated AI into their business strategies and reworked their cloud plans to achieve AI success. While adoption does remain somewhat higher in the enterprise space, a recent report from McKinsey showed that 56% of all respondents report AI adoption in at least one function.</p><p>Microsoft is one of the leaders in data science and management and has invested heavily for years in expanding AI/ML capabilities across many of its products and platforms. The Microsoft Azure cloud offers various services and tools that make it relatively easy to create robust AI/ML solutions for many scenarios. Microsoft has taken the integration of these technologies with core products to a new level with the recent introduction of Syntex, which brings ‘Content AI’ into SharePoint. It enables productivity-boosting functionality, including automatic document recognition, classification, summarization, translation, automated content generation, automated document assembly, AI-powered search, and active dynamic security/compliance/resilience.</p><p>In addition to AI-based content processing, there are a lot of other potentially compelling scenarios for many types of organizations, regardless of size, industry, business type, etc. Some of the most common examples of successful AI/ML outcomes include the following:</p><ul><li><strong>General decision support</strong> – Predict likely effects of various options</li><li><strong>Interpreting unstructured content</strong> – Search, identification, organization, reuse</li><li><strong>Automated document classification</strong> – Assign content types, security levels, etc.</li><li><strong>Auditing, compliance, eDiscovery</strong> – Understand what you have, where it is, how it is used</li><li><strong>Resume analysis</strong> – Interpret and rate candidates based on machine learning</li><li><strong>Anomaly detection</strong> – Identify outliers, unexpected results, and process bottlenecks</li><li><strong>Customer churn reduction</strong> – Identify at-risk customers in time to take corrective action</li><li><strong>Support process optimization</strong> – Analyze support tickets, response/resolution times, issue types</li><li><strong>Language processing</strong> – Interpret and translate between languages, natural language queries</li><li><strong>Image recognition and classification</strong> – Identify and tag pictures and graphics</li><li><strong>Audio and video transcription</strong> – Turn sounds and images into text</li><li><strong>Content generation</strong> – Create content and media based on similar existing items, text-to-speech</li></ul><p>However, all the “magic” that AI might seem to promise has a critical caveat. Along with the exciting possibilities that AI/ML offers, it is essential not to lose sight of the potential risks that can arise if care is not taken in implementing solutions. Artificial Intelligence can deliver substantial benefits to organizations that successfully leverage its power. But, if executed without attention to ethical, legal, and other people-centric and societal considerations, AI could also cause significant or even calamitous damage to a company’s reputation and prospects.</p><p>To ensure maximum value while minimizing the corresponding risks, it is helpful to have a ‘frame of reference to assess AI technologies. In that spirit, Deloitte has developed a valuable paradigm for evaluating AI-based solutions. The six dimensions in the Trustworthy AI™ framework are:</p><ul><li><strong>Fair and impartial</strong> – Help participants understand how their data can be used and how AI systems make decisions. Algorithms, attributes, and correlations are open to inspection.</li><li><strong>Transparent and explainable</strong> – Assess whether AI systems include internal and external checks to help enable equitable application across all participants.</li><li><strong>Responsible and accountable</strong> – Put an organizational structure and policies in place that can help determine who is responsible for the output of AI system decisions.</li><li><strong>Robust and reliable</strong> – Confirm that AI systems can learn from humans and other systems and produce consistent and reliable results.</li><li><strong>Respectful of privacy</strong> – Respect data privacy and avoid using AI to leverage customer data beyond its intended and stated use. Allow customers to opt in and out of sharing their data.</li><li><strong>Safe and secure</strong> – Protect AI systems from potential risks (including cyber threats) that may cause physical and digital harm.</li></ul><p>Whether your business is a Fortune 500 firm or a small organization with limited resources, there are almost certainly one or more areas where Artificial Intelligence / Machine Learning solutions could significantly impact the bottom line. Of course, given some recent survey results, you can be sure that other organizations in your space are also exploring the big, beautiful, and slightly scary world of AI/ML. Don’t be too late for the party but be careful on your way there!</p><p><strong>DISCLAIMER</strong></p><p>Copyright ©2022 by DivIHN Integration Inc.| <a href=\"mailto:kannan@divihn.com\">yoursuccess@divihn.com.</a></p><p><em>The creator of the document reserves all rights. Publication Date: November 2022. DivIHN Integration Inc. reserves the right to change the contents of this article, the features or the scope without the obligation to notify anyone of such changes. The content has been adapted using secondary research from various data points via “Google Search”. Infographics and Images used in the document are the property of the respective owners and have been used for indicative purposes only. The author reserves the right to authorize and use the Intellectual Property contained in the document.</em></p>','','full_html'),