 learning management system learning management system hemraj mon 10272025 930 learning management system want to show in homepage client success banner salesforce solutions salesforce image talent mobilization solutions talent mobilization image research industries research image training industries image homepage client success banner image the client is an illinois based organization dedicated to providing the information knowledge and skills to the automotive repair industry in collaboration with manufacturers insurance providers and equipment manufacturers the client required a modern platform to deliver their modernized recognition program designed to expand the knowledge and skill levels in the industry delivered through a subscription model the new application replaces a homegrown solution that had reached its limits from the standpoint of usability support for emerging standards and extensibility image the challenge transitioning to the new recognition program was complex existing customers needed a staircase model for a 3year adoption cycle even while new customers follow the new program from day one scheduling and managing instructor led training was being done through a distributed volunteerbased team projected volume increases and major curriculum changes warranted centralized scheduling and management this called for data to replace tribal knowledge for planning and midcourse corrections outdated business processes and practices relied heavily on faxes paperbased testing etc digital transformation and selfservice features were the need of the hour image our solution sales cloud and service cloud serve as the foundation of the solution for customer management training records management recognition programs the shopping cart and customer portal are implemented through b2b commerce a native salesforce application skedulo serves as the scheduling platform and instructor portal docebo a learning management system delivers online courses and provides a modern and easytouse interface for students and training managers it is tightly integrated with b2b commerce to support business processes involving sales customer care product management and students other key integrations include stripe for payment processing and auth0 for identity management image highlights the solution is used by over hundred staff members several hundred instructors and over seventyfive thousand customers multiple versions of two recognition programs one for individuals and the other for organizations are supported concurrently these recognition programs are based on about two hundred courses this includes hundreds of instructor led training sessions conducted across the country shopping cart supports sophisticated businesstobusiness purchases that cover proactive public events and on demand private events held in customer premises salesforce solutions salesforce image talent mobilization solutions talent mobilization image research industries research image training industries image  